Current Helpdesk User Features:
- Lightweight clean interface.
- Ticket Order Management (in order of importance / status)
- Clever time stamps (one minute ago, 2 days ago) (human touch)
- User Administration Management
- Instant Account Creation
- Ticket Attachments
- Individual email notifications per ticket (can be default set)
- Edit own / contacts profile and company info.
- Clickable checked links in posts
- Spell Checker
- Username remember
- Auto scroll feature down to last message.
- Admin Email Notifications (when admin offline)
- Admin Ticket Order Management (newest ticket waiting the longest top
first order, follow by new responses, hold, waiting)
- Quick Multi Registration (add 30 accounts to a client instantly)
- Client Ticket Creator (start a ticket and attach to a client)
- Call Centre Ticket Creator (no tech login required)
- Add / Manage Clients and Contacts
- System Statistics (bar and pie charts for visual comparison)
- Clever Contact Builder per ticket
- Contact Bubbles (direct contact information per ticket)
- Custom Hold Tags (canned responses)
- User notification on account creation
- Email updates include full ticket info for blackberrys
- Extensive search facility, keywords, phrase, number or company
search
- Private actions only admins can see
- Recording time against actions (responses) added per ticket for use
with statistics
- Editable Responses.
- Delete duplicated or ticket mistakes
- Concurrent users – logoff admin if logged in 2 places
- Sort order on tickets by anything
- Themed System (change logo and colours)
